Lancer3D Standard Warranty Certificate

Introduction

This Lancer3D Standard Warranty Certificate ("Certificate") is provided at no additional cost with the purchase of any Lancer3D 3D printer ("Product"). It safeguards the Product against defects in materials and workmanship arising from normal use and operating conditions. This warranty is non-transferable except upon presentation of the original Certificate by the new owner, accompanied by proof of ownership transfer. Lancer3D reserves the right to authenticate ownership details.

Coverage

  • Warranty Period: 12 months commencing from the Purchase Date indicated on the invoice.
  • What is Covered: At Lancer3D's discretion, repair or replacement of components affected by manufacturing defects in materials or workmanship, excluding normal wear items and consumables. All inspections and maintenance services must be conducted at Lancer3D Headquarters ("HQ").
  • Training Services: The initial training session on Product operation is complimentary and should be delivered at Lancer3D HQ or via online session. Subsequent training sessions are eligible for a 50% VIP discount when conducted at HQ or online. Requests for on-site training (at the customer's location) incur an additional fee for travel and logistics; however, the training fee itself qualifies for the 50% VIP discount.
  • Discounts for Non-Covered Maintenance: Repairs attributable to misuse, unauthorized alterations, or replacement of consumables/wear items including but not limited to nozzles, hotend assemblies, build surfaces for FDM printers, FEP films, and protective screens for MSLA printers are subject to:
    • Maintenance labor: 50% VIP discount.
    • Replacement parts: 10% VIP discount.

Exclusions

This warranty excludes coverage for:

  1. Normal wear items and consumables, including but not limited to nozzles, hotend assemblies, build surfaces (FDM), FEP films, and protective screens (MSLA).
  2. Damage resulting from misuse, improper operation, or use by untrained personnel. All operators must complete a Lancer3D-approved training session; non-compliance voids coverage for associated failures.
  3. Disassembly, repair, or modification of the Product (or any component) without prior written authorization or technical guidance from Lancer3D support.
  4. Unauthorized interventions, including but not limited to exposure to moisture, ingress of foreign materials (e.g., water, oil, dust, or particulates), operation outside recommended environmental parameters (15–30°C ambient temperature; humidity below 80%), electrical fluctuations, or incompatible power sources.
  5. Failures due to accidents, negligence, excessive commercial utilization beyond specified print volume limits, or events beyond Lancer3D's control (e.g., natural disasters, geopolitical disruptions).
  6. Defects in software, firmware, or third-party peripherals, unless directly attributable to a manufacturing flaw in the factory-installed firmware.
  7. Aesthetic impairments or non-functional anomalies that do not impact operational performance.

Additionally, the following components are subject to limited warranty periods due to their nature as wear-prone parts:

  • LCD screens (for MSLA/resin printers): 6 months, excluding damage from resin leakage, scratches, collisions, or human-caused issues.
  • Resin Tank/Build Plate (for MSLA/resin printers): 6 months limited warranty.
  • Print Head (including Hot End) (for FDM printers): 3 months.
  • Heated beds/build plates (for FDM printers): 6 months, excluding scratches, drops, or impact damage.

Claims Process

  1. Initiation: Submit claims via Lancer3D maintenance at Maintenance@lancer3d.com or +2 011 011 699 39 within the 12-month warranty period. The Product must be transported to Lancer3D HQ at the customer's expense (including secure packaging and insurance).
  2. Documentation Requirements: Provide the original Certificate, proof of purchase, and a comprehensive description of the defect. Absence of the Certificate will result in full billing for services, without access to warranty-related discounts.
  3. Processing Timeline: Lancer3D will conduct an initial assessment within 7 business days. Approved repairs or replacements will be finalized within 14 business days of Product receipt.
  4. On-Site Services: Available upon request at the customer's sole expense, encompassing travel, setup, and supplementary training.
  5. Logistics Responsibilities: The customer assumes all costs for inbound transport; Lancer3D covers return shipping for validated warranty repairs.

Limitations and Disclaimers

  • Exclusive Remedies: Lancer3D's liability is confined to the repair, replacement, or prorated refund of the defective Product. No further compensation is provided for indirect, incidental, or consequential damages, including but not limited to lost revenue or data recovery. Aggregate liability shall not exceed the original purchase price of the Product.
  • Governing Law: These terms are subject to the laws of the Arab Republic of Egypt, with exclusive jurisdiction in the courts of Cairo.
  • Complete Agreement: This Certificate represents the entirety of the warranty terms. Lancer3D may amend provisions with reasonable prior notice.

Acceptance: Utilization of the Product constitutes acceptance of these conditions.

Issued by: Lancer3D

Lancer3D Lancer Shield Certificate

Introduction

The Lancer3D Lancer Shield Certificate ("Lancer Shield") constitutes a premium upgrade  to the Standard Warranty, delivering comprehensive safeguards for your Lancer3D 3D printer ("Product") against defects in materials and workmanship under standard operating conditions. It encompasses all Standard Warranty provisions, augmented by expedited on-site support, superior discount tiers, and dedicated service allocations. This warranty is transferable upon submission of the original Certificate and verifiable proof of ownership transfer. Lancer3D retains the authority to confirm eligibility.

Coverage

  • Warranty Period: 12 months from the Printer Purchase Date.
  • What is Covered: At Lancer3D's discretion, repair or replacement of components impacted by manufacturing defects in materials or workmanship, excluding normal wear items and consumables. Routine inspections and maintenance at Lancer3D HQ are included, supplemented by the enhanced services outlined below.
  • Delivery, Installation, and Initial Training: Complimentary on-site delivery, assembly, and operational training at the customer's designated location upon Product acquisition.
  • On-Site Service Allocations: Complimentary visits for diagnostics, maintenance, or remediation, dispatched within 48 business hours of request:
    • 4 visits: Locations within Greater Cairo.
    • 2 visits: Regions outside Greater Cairo (e.g., Suez Canal cities, North Coast, Nile Delta).
    • 1 visit: Upper Egypt cities. Each visit encompasses issue resolution, reassembly, and requisite training. The Lanser Shield must be presented at the time of request and to the attending technician. Allocations are non-cumulative and non-extendable.
  • Supplementary Training: An additional complimentary training session (beyond the initial on-site provision), deliverable at Lancer3D HQ, online, or integrated into one of the designated free visits for on-site execution.
  • Discounts for Non-Covered Maintenance: Interventions for issues stemming from misuse, unauthorized modifications, or consumables/wear items (e.g., nozzles, hotend assemblies, build surfaces for FDM printers, FEP films, and protective screens for MSLA printers) qualify for:
    • Maintenance labor: 90% "Lancer Shield Protection" discount.
    • Replacement parts: 30% "Lancer Shield Protection" discount.

Exclusions

This warranty excludes coverage for:

  1. Normal wear items and consumables, including but not limited to nozzles, hotend assemblies, build surfaces (FDM), FEP films, and protective screens (MSLA).
  2. Damage resulting from misuse, improper operation, or use by untrained personnel. All operators must complete a Lancer3D-approved training session; non-compliance voids coverage for associated failures.
  3. Disassembly, repair, or modification of the Product (or any component) without prior written authorization or technical guidance from Lancer3D support.
  4. Unauthorized interventions, including but not limited to exposure to moisture, ingress of foreign materials (e.g., water, oil, dust, or particulates), operation outside recommended environmental parameters (15–30°C ambient temperature; humidity below 80%), electrical fluctuations, or incompatible power sources.
  5. Failures due to accidents, negligence, excessive commercial utilization beyond specified print volume limits, or events beyond Lancer3D's control (e.g., natural disasters, geopolitical disruptions).
  6. Defects in software, firmware, or third-party peripherals, unless directly attributable to a manufacturing flaw in the factory-installed firmware.
  7. Aesthetic impairments or non-functional anomalies that do not impact operational performance.
  8. Expenses surpassing allocated visit entitlements (e.g., supplemental travel beyond specified zones).

Additionally, the following components are subject to limited warranty periods due to their nature as wear-prone parts:

  • LCD screens (for MSLA/resin printers): 6 months, excluding damage from resin leakage, scratches, collisions, or human-caused issues.
  • Resin Tank/Build Plate (for MSLA/resin printers): 6 months limited warranty.
  • Print Head (including Hot End) (for FDM printers): 3 months.
  • Heated beds/build plates (for FDM printers): 6 months, excluding scratches, drops, or impact damage.

Claims Process

  1. Initiation: submit claims via Lancer3D maintenance at Maintenance@lancer3d.com  or  +2 011 011 699 39 within the 12-month period. On-site visit requests require submission at least 48 business hours in advance.
  2. Documentation Requirements: Furnish the original Lancer Shield, proof of purchase/upgrade, and a detailed fault synopsis. Non-presentation of the Lancer Shield will revert services to Standard Warranty conditions, inclusive of standard pricing.
  3. Processing Timeline: HQ-based assessments completed within 7 business days; on-site deployments within 48 business hours. Comprehensive resolution achieved within 14 business days, with a loaner unit extended as available.
  4. Logistics Responsibilities: For HQ servicing, the customer covers inbound transport; Lancer3D manages return logistics. On-site visits include full travel and operational provisions.

Limitations and Disclaimers

  • Exclusive Remedies: Lancer3D's liability is confined to the repair, replacement, or prorated refund of the defective Product. No further compensation is provided for indirect, incidental, or consequential damages, including but not limited to lost revenue or data recovery. Aggregate liability shall not exceed the original purchase price of the Product.
  • Governing Law: These terms are subject to the laws of the Arab Republic of Egypt, with exclusive jurisdiction in the courts of Cairo.
  • Complete Agreement: This Lancer Shield supersedes the Standard Warranty and delineates all applicable terms. Lancer3D may amend provisions with reasonable prior notice.

Acceptance: Acquisition of this upgrade signifies agreement to these provisions.

Issued by: Lancer3D